Frequently Asked Questions (FAQ)

Can.

Administrators can send messages to all or designated employees through the console Terminal message notification (Pop-up Message) . The pop-up window can be set to "forced reading" (you must click to confirm to close it), which is very suitable for sending internal corporate announcements such as emergency notifications, compliance promotions, or holiday arrangements.

 support.

Insight MIT system provides standard API interface and middleware. It supports synchronizing employees' attendance status and department structure to the system, or pushing risk alarm information to the company's DingTalk/Enterprise WeChat workbench to achieve data interconnection.

We have perfect Storage quota policy . You can limit the backup to only files with a specific size (eg, within 100MB) or a specific suffix (eg, .docx, .dwg). At the same time, the system supports a "cyclic coverage" mechanism. When the server storage space reaches the warning line, the earliest backup data will be automatically cleared to ensure continuous operation.

Won't.

Work hours analysis algorithm support**“ Keyboard and mouse activity ”determination**. If an employee's computer has no keyboard or mouse operation for a long time (Idle Time), the system will automatically mark it as "idle" or "on-hook" and exclude the effective working time to ensure the authenticity of the efficiency report.

Can.

Insight Eye MIT system has built-in advanced OCR (optical character recognition) technology . Even if employees take screenshots of confidential documents or take pictures and send them as pictures, the system can extract the text content in the pictures for semantic analysis and keyword matching to prevent bypassing supervision through "picture-based" means.

perfect support。

The system can automatically identify the terminal Multi-monitor environment (Dual Monitor) . When viewing the real-time screen or playing back the recording, the administrator can view the two screens at the same time (supporting left and right splicing or independent switching) to ensure that there are no blind spots in the surveillance field of view.

support.

Insight Eye MIT system has Clipboard control Function. You can set up a policy that allows employees to copy and paste between internal company software, but Pasting content into external chat software or browsers is prohibited , or limit the number of characters copied at a time to prevent leaks from operating habits.

Our client has a legitimate digital signature certificate, usually Will not be falsely reported or detected by mainstream anti-virus software . However, under certain high-intensity security policies, in order to ensure the stability of the monitoring function, we recommend adding the client program directory to the trust zone (whitelist) of the anti-virus software, and we will provide detailed operation guidelines.

 support。

For medium and large enterprises with domain environments (Active Directory), we provide MSI installation packages and scripts to support AD domain policy direct distribution , to achieve batch silent installation without employee awareness. For domain-free environments, one-click installation is also supported by generating exclusive links or QR codes and sending them to employees via email/WeChat.

Server configuration depends on the number of controlled hosts. Generally speaking, to manage less than 100 terminals, ordinary i5 or i7 class PC + 16G memory + 500G hard drive Can be used as a server； If there are more than 500 terminals, it is recommended to use a professional rack server and configure a RAID disk array to ensure data reading and writing performance.

Can.

System support Cross-segment and cross-Internet connect. If it is an intranet with multiple network segments (VLAN), you only need to communicate the server IPs. ； If it is a remote branch, as long as the server has a public network IP (or is deployed through a cloud server), unified and centralized management of terminals around the world can be achieved.

Won't.

The client has Offline caching mechanism . When an employee's computer is disconnected from the Internet, operation records and screen recordings are automatically stored in a local encrypted cache. ； Once the computer returns to the Internet, the backlog of data will automatically be uploaded to the server in the background to ensure data integrity.

Won't.

We have adopted advanced Intelligent compression algorithm and differential transmission technology , the screen transmission only transmits the changed pixels. In regular office scenarios, the average network usage of a single terminal is very low (usually at the KB/s level), and even large-scale deployment will not cause intranet congestion.

System deployment is very simple , usually only need to open Very few specific communication ports(Such as TCP port, will be provided during specific installation). If you are using the cloud SaaS version, the intranet firewall only needs to allow the client to access the external network server IP, without complex port mapping configuration.

Can , the data belongs entirely to the customer. The system provides a complete Data export tool , supports exporting all chat records, screen recordings, outgoing logs, etc. to common Excel, PDF or video formats, ensuring that your data assets are always in your hands.

Can,Our software uses mature remote deployment technology, and 99% of cases can be completed remotely and efficiently. for Large enterprises (such as more than 500 points) may have special confidentiality regulations and cannot remotely For customers, we can dispatch engineers to provide paid on-site deployment and training services.

Both are supported。

To improve efficiency, it is recommended to use Electronic signature (e-sign) Sign a legally binding electronic contract. If your company process requires a paper-stamped contract, we will also send you two original copies of the contract via SF Express for your signature.

Can.In addition to our 5x8 hours service on normal working days, we have 7x24 hour emergency duty mechanism . For emergency failures such as server downtime that seriously affect use, you can call the after-sales emergency hotline at any time, and the engineer on duty will respond as soon as possible.

unnecessary. 

We provide free server migration support services. You only need to contact after-sales technicians, and we will assist you in smoothly migrating the data and licenses on the old server to the new server. The original registration code can continue to be used after reactivation.

is in accordance withTotal number of terminals installed To calculate.

For example, if you purchase 100 points, you can install and manage it on 100 computers. If a computer becomes obsolete or an employee resigns, you can delete the endpoint from the background and the released authorization amount can be used for new computers and recycled without wastage.

Insight Eye MIT system is a pure software product, usually composed of Customer-provided server (Or use an existing high-end computer as a server). If you have needs for software and hardware integration, we can also purchase adapted server hardware for you through our partners.