Purchase and after-sales service (FAQ)

Can , the data belongs entirely to the customer. The system provides a complete Data export tool , supports exporting all chat records, screen recordings, outgoing logs, etc. to common Excel, PDF or video formats, ensuring that your data assets are always in your hands.

Can,Our software uses mature remote deployment technology, and 99% of cases can be completed remotely and efficiently. for Large enterprises (such as more than 500 points) may have special confidentiality regulations and cannot remotely For customers, we can dispatch engineers to provide paid on-site deployment and training services.

Both are supported。

To improve efficiency, it is recommended to use Electronic signature (e-sign) Sign a legally binding electronic contract. If your company process requires a paper-stamped contract, we will also send you two original copies of the contract via SF Express for your signature.

Can.In addition to our 5x8 hours service on normal working days, we have 7x24 hour emergency duty mechanism . For emergency failures such as server downtime that seriously affect use, you can call the after-sales emergency hotline at any time, and the engineer on duty will respond as soon as possible.

unnecessary. 

We provide free server migration support services. You only need to contact after-sales technicians, and we will assist you in smoothly migrating the data and licenses on the old server to the new server. The original registration code can continue to be used after reactivation.

is in accordance withTotal number of terminals installed To calculate.

For example, if you purchase 100 points, you can install and manage it on 100 computers. If a computer becomes obsolete or an employee resigns, you can delete the endpoint from the background and the released authorization amount can be used for new computers and recycled without wastage.

Insight Eye MIT system is a pure software product, usually composed of Customer-provided server (Or use an existing high-end computer as a server). If you have needs for software and hardware integration, we can also purchase adapted server hardware for you through our partners.

supply. We will provide your business administrator with Systematic training services , including online video tutorials, operation manuals, and one-on-one remote practical demonstrations to ensure that administrators are proficient in policy configuration, report viewing, and risk audit functions.

Our delivery efficiency is very high . Software authorization code (including hardware U-KEY) is usually issued after payment confirmation Within 1 working day issue. Remote assistance deployment is usually within 2 hours This completes the basic environment construction and allows you to quickly put it into use.

for Private deployment (buyout version) customers , the expiration of the service period only affects subsequent software upgrades and manual technical support. The original software functions can still be used normally permanently , the data will not be lost. For SaaS subscription customers, renewal is required before they can continue to use it.